Gregory E. (Grzegorz) E. Kersten
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Biography
Gregory E. Kersten is Paul Desmarais/Power Corporation
professor at the School of Management, University of Ottawa;
a professor of decision and information systems (on leave
of absence) at the John Molson School of Business, Concordia
University; and an adjunct research professor at the Carleton
University Sprott School of Business.
He is a founding member and the first Director of the Decision
Analysis Lab (DAL), Carleton University Sprott School of Business,
the first Director of the Information Systems and the CIT
at the John Molson School of Business, Concordia University,
the Principal Investigator of the InterNeg Project, and a
member of the Ottawa Carleton Institute for Computer Science.
Gregory is a Vice-Chairperson of the INFORMS Group Decision
and Negotiation Section, a departmental editor of the Group
Decision and Negotiation Journal and member of the editorial
boards of the Journal of Decision Systems, INFOR, and Control
& Cybernetic Journal.
Gregory received his M.Sc. in Econometrics and a Ph.D. in
Operations Research from the Warsaw School of Economics, Poland.
His research and teaching interests include individual and
group decision-making, negotiations, knowledge-based systems
and knowledge management, decision support, web-based systems
and electronic commerce.
During the last seven years he received grants totalling over
$6 million. He was the principal investigator of an NSERC
Strategic Grant ($385,000) awarded for 1991-95, a $168,500
Social SSHRC Strategic Grant awarded for 1995-1999, an $222,000
MEQ grant awarded for 2001-2002, a $196,000 HRDC EU-Canada
TrainIT grant awarded for 2001-2004, and a $1,400,000 SSHRC
INE Grant awarded for the E-negotiation project (2002-2006).
He was a visiting professor at the Naval Postgraduate School,
Monterey, CA and Hong Kong University of Science and Technology,
and a senior research scholar at the International Institute
for Applied Systems Analysis in Austria. He has been a consultant
for projects of the International Development Research Centre
Canada, Association of Universities and Colleges of Canada,
Department of National Defense, and a Co-ordinator of the
"Canadian management training and development program
for Poland", Department of External Affairs Canada.
Abstract
The hallmarks of the new economy are all things
electronic — e-commerce, e-business, e-learning, e-government
and e-health, not to mention eBay. The common thread of e-anything
is that it is a social and/or economic solution implemented
in software applications. Being a socio-economic solution
it also involves interactions among people which, just as
in the past, lead to conflicts and thus negotiation, mediation
or arbitration.
The negotiation, or more precisely the e-negotiation, is thus
the common strand in many of the applications. Governments,
businesses and individuals constantly make decisions, and
in this process they negotiate roles, prices, dates, delivery
terms, and so on. On-line auctions became not only an accepted
market mechanism but they also replaced some types of business
negotiations. Proliferation of on-line auctions and other
business transactions led to construction of dispute resolution
systems such as SquareTrade and other types of e-negotiations,
for example, ElectronicCourthouse and SmartSettle.
The paper and talk present a review of the e-negotiation
systems and processes. The focus is on:
- Recent developments in e-negotiations and software systems
used to conduct them;
- Studies of the use of software used in e-negotiations
and its impact on the process and outcomes;
- The impact of the users’ culture and other characteristics
on e-negotiation process and outcomes
- Issues of the relationship between the communication
and support, and the impact of different representation
and support tools on the negotiation efficacy; and
- The potential of software to facilitate and mediate conflict
resolution.
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